If you live in a block of flats, you will hear the term block management a lot. But what does it actually mean day to day?

This guide explains block management and residential block management in plain language so you know what is going on behind the scenes — and how to tell if your block is in good hands.

What Is Block Management?

Block management is the ongoing work of looking after a block of flats so it stays safe, maintained, and financially sound. It covers everything from arranging repairs and insurance to preparing service charge budgets, keeping accounts, and dealing with emergencies.

The work may be done by a dedicated block management firm, a general property manager, or in smaller blocks by residents themselves. Block management is really about who does this work and how well they do it.

Core Functions: Maintenance, Compliance, Money, and Communication

Good residential block management rests on a few pillars. Maintenance means planned and reactive repairs. Compliance means meeting fire safety, health and safety, and insurance rules. Money means setting and collecting service charges, keeping reserves, and producing clear accounts. Dedicated service charge software for UK blocks can help directors keep budgets, demands and ledgers consistent. Communication means keeping residents and freeholders informed.

Whether your block is run by a block management company or a smaller agent, these functions have to happen. The difference is how organised and transparent they are.

Who Does Block Management: Freeholder, Agent, or Residents?

In a typical leasehold block, the freeholder is responsible for block management and often appoints a managing agent to do the day-to-day work. In a right to manage or residents' company setup, residents take over that role.

They may still use an agent or block management software to deliver the work. Self-management is a legitimate option where directors want more control. What matters is that the core tasks are done properly and that someone is accountable.

What Good Block Management Looks Like

From a leaseholder's point of view, good block management means clear accounts, timely repairs, and someone you can contact when things go wrong. You should receive an annual budget and year-end accounts, be consulted on major works, and see evidence that insurance and safety checks are up to date.

When block management is done well, it can feel invisible — the block runs smoothly and you only notice when something needs your input. The hallmark of good residential block management is transparency, responsiveness, and a clear paper trail.

A Simple Checklist for Your Block

Use a short checklist to judge your current block management. Do you get a clear breakdown of service charges and reserves? Are major works explained and consulted on? Is there a named contact and a reasonable response time? Are fire and safety records available?

If the answer to most of these is yes, your block is likely in reasonable shape. If not, it may be time to ask questions, use your rights to request information, or consider whether a change of agent or structure would help.

Frequently Asked Questions

What is block management?

Block management is the administration of a residential block of flats. It covers service charges, budgets, repairs, maintenance, buildings insurance, and health, safety, and fire compliance. The aim is to keep common parts safe, the building insured, and accounts clear.

Who is responsible for block management?

Usually the freeholder is ultimately responsible and appoints a managing agent to act day to day. Where leaseholders have an RTM company or a residents management company with share of freehold, that company takes the lead.

What does a block management company do?

A block management company runs the building for its client. It collects service charges, arranges repairs, instructs contractors, keeps maintenance records, prepares budgets and accounts, and helps ensure fire safety rules are met and documented.

Can leaseholders manage their own block?

Yes. Leaseholders can manage their own block through an RTM company or a residents management company. Directors oversee budgets, contractors, and compliance — sometimes with an agent or block management software. For the formal RTM route, see the right to manage process guide.

How Freehold.Pro Helps

Freehold.Pro gives directors and residents the software to see service charges, compliance, and documents in one place — so block management is transparent and under control.

Try Freehold.Pro free, no contract required. Get started today.